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Inside Canva: Coaches not man…

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1:03:08

Inside Canva: Coaches not managers, giving away your Legos, and running profitably | Cameron Adams (co-founder and CPO)

Lenny Rachitsky

Jun 2

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Cameron Adams is the co-founder and chief product officer of Canva. Canva is one of the world’s most valuable private software companies, used by 95% of Fortune 500 companies. Since its launch in 2013, Canva has grown to over 150 million monthly users in more than 190 countries, generating $2.3 billion in annual revenue. Prior to Canva, Cameron ran a design consultancy, worked at Google on Google Wave, and founded the email startup Fluent. He is also an author of five web design books and a regular speaker at global conferences. In our conversation, we discuss:

Why they spent a year building their minimum viable product (MVP) before launch
Why Canva has no managers, and their unique approach to coaching and performance reviews
Why they encourage employees to “give away their Legos”
Insights into Canva’s SEO growth strategy
Their three-pillar framework for integrating AI into their product
Stories from the early days

Listen now on Apple, Spotify, and YouTube.

Find the transcript at: https://www.lennysnewsletter.com/p/inside-canva-with-cameron-adams

Some takeaways:

Don’t be afraid to zig when others zag. Canva made contrarian but conviction-driven decisions like staying private longer, avoiding outside leadership hires, and building a Swiss Army Knife product when conventional wisdom favored single-purpose tools. Staying true to your vision can be a key advantage.
Canva employees have coaches, rather than managers. Coaches are people working in your specialty (e.g. other product managers, engineers) who are constantly thinking about your personal growth. They check in, do one-on-ones, and might even help on projects like strategy documents.
Remove every possible barrier in onboarding. Canva’s onboarding originally dropped new users into a dauntingly blank canvas. Granular testing revealed that breaking the ice with tiny, playful tasks like searching for a monkey photo rapidly boosted users’ confidence and engagement.
“Give away your Legos.” You need to scale with your company and continually take on new responsibilities. But you can’t spend time at the next level in your journey if you don’t leave the previous one behind and help someone else to take it over. Find opportunities to pass on experience, coach your team, and help others do their best work.
Canva’s AI strategy has three pillars:
1. Building internal AI tech: Invest in building your own AI models in areas where you have a competitive advantage, abundant data, and critical insights into your product and business. This ensures that you have control over the core functionalities of your product and can tailor AI solutions to meet specific needs.
2. Partnering with external AI experts: Recognize that not all AI solutions need to be developed in-house. Partnering with world-class AI experts and leveraging their expertise can enhance your product offerings without the need for extensive internal resources.
3. Fostering an app ecosystem: Create an ecosystem where third-party developers can contribute AI-driven solutions that complement your product. By opening your platform to external developers, you can tap into a diverse range of AI innovations that enhance the user experience and expand the functionality of your product.